This privacy policy is for The Beauty Lounge, this website beautyloungebulford.co.uk and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the company, website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
THE WEBSITE:
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
USE OF COOKIES:
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/ device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html .
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
REGISTRATION PROCESS:
Users registering with this website and/or The Beauty Lounge's booking system do so at their own discretion and provide any such personal details requested at their own risk.
Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 and GDPR Legislation. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
E-mail addresses collected during registration are used for contact and communication (see section below for full details) and for access to The Beauty Bar's Tonline booking system.
Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website.
CONTACT & COMMUNICATION:
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk.
Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 and GDPR Legislation. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
More details on The Beauty Lounge's Contact Promise can be found below.
EMAIL NEWSLETTER:
The Beauty Lounge operates an email newsletter and SMS notification program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by our email newsletter program. If you would like a copy of the information held on you please write to the business.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system.
The Email marketing Opt-out process is detailed at the footer of each email campaign. Users can also unsubscribe by contacting us.
SMS notification Opt-out process is detailed on each SMS and consists of a message to a short code number. This number is charged at your standard network rate and may not be included in your free allocation, contact your mobile phone provider for full details. The message may appear on your bill as a premium message. Users can also unsubscribe by contacting us. EXTERNAL LINKS
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses].
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
RETENTION AND ERASURE POLICY:
Your personal information is kept private and stored on a secure server until a time it is no longer required or has no use. At this point, or on request, all user data will be securely disposed of.
GDPR REQUIREMENTS We’ll always comply with the Data Protection Act 1998, GDPR and all other relevant legislation.
The Beauty Lounge is fully committed to your privacy which is why we make sure you’re always in control of what we do with your personal information.
GDPR Legislation requires The Beauty Lounge to ensure the following:
Users have the Right to Be Informed
The Beauty Lounge has provided a Contact Promise and a Privacy Policy which provides users with information on what, how, why and for how long we store information.
Users have the Right to Access
Users have the Right to Rectification
Users have the Right to Erasure (right to be forgotten)
Users have the Right to Restrict Processing
Users have the Right to Data Portability
Users have the Right to Object
Users are required to Opt-In to all marketing communications however should they choose to object to this in the future they can request rectification.
Rights in relation to automated decision making and profiling
Users who would like to opt-out of the automated decision making during registration can do so by following the steps in the Registration Process section above
For more information on GDPR Legislation please visit the Information Commissioner’s Office website.
CUSTOMER CONTACT PROMISE
We’d love you to be among the first to receive exciting offers and news about our products and services. We do this in various ways including email and SMS. Don’t forget to visit us online, in-store and via social media for other special offers.
Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information.
This is our simple customer contact promise:
We’ll never pass your personal details to anyone outside of The Beauty Bar for them to use for their own marketing purposes
We’ll only ever use your details to help you make the most of what we have to offer. That means things like:
Tips and guidance to help you get the best out of our products and services
News to help you make informed choices in the things you buy
Details of new products and services
Special offers
Or simply, to get your feedback
We will make sure our contact with you is relevant based on the information you give us.
You can opt out at any time. All you need to do is change your Contact Preferences via our preference centre in any of our promotional emails to you or contact us directly. But remember, if you do ‘opt out’ of receiving this information you could miss out on offers and news.
We run our diaries back to back with appointments, therefore please may I ask that you arrive promptly for your appointment as the treatment must commence at your booking start time. If you are late you may have the treatment cut short, or rearranged but still be charged for the full session.
CANCELLATION & NO SHOW POLICY
If you are not able to attend your appointment please let us know ASAP so that we can offer the appointment to someone that is patiently waiting. If an appointment is cancelled with less than 24 hours notice a charge of 50% of the booked treatment value will be added to your next appointment. Please note, the cancellation notice changes to 48 hours during Christmas and Summer periods
A no show will be charged in full and must be paid before your next appointment.
PERMANENT MAKE UP/ADVANCED FACIALS/IPL BOOKING/CANCELLATION POLICY
A 50% booking fee is required to secure treatments over the value of £50. This is refundable up to 72 hours prior to your appointment, after this time it is strictly non-refundable.
Please note we require 72 hours notice if you wish to cancel your appointment.
NO CHILDREN POLICY
Due to
the nature of the business and the salon insurance, children are not permitted in the
salon whilst you are receiving a treatment longer than 30 minutes. I am sorry for any inconvenience this may
cause.
MEDICAL CONDITIONS
We don't like to disappoint clients on the day of treatment, so please inform us of any medical condition/s including pregnancy prior to booking, as some treatments may not be appropriate for you.
PATCH TESTING
Not only to protect you, the client, we am required by insurance to carry out patch tests for certain treatments. If a patch test is not performed then treatment can not be carried out.
Once booking is made it is your responsibility to ensure you receive your patch test.
CLIENT INFORMATION
Please let us know if there is anything else we can do for you during your visit. Your feedback is very important to The Beauty Lounge. Although we strive for quality and excellent customer service at all times, your feedback and suggestions allow us to improve upon the services provided within The Beauty Lounge.
We reserve the right to refuse service for any reason, including frequent cancellations, no shows and failure to comply with the policies in place.
PAYMENT METHODS:
We accept Cash, Card and Bank Transfer.
GIFT VOUCHERS:
Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms also apply to gift vouchers.
I regret that we are unable to provide duplicate vouchers for lost or stolen vouchers.
Whilst every effort is made to ensure the accuracy of this website, regrettably errors do occasionally occur, and information may have changed since launching.